Mental Health
As part of the telemedicine benefit, your regional contractor has established a network of providers who can evaluate, treat, and refer you as necessary. Telemedicine can be done using live audio and video or audio-only services.
Referrals and Pre-Authorization
As with any behavioral health care received from a TRICARE network provider, active duty service members will need a referral before getting care under the telemental health benefit.
TRICARE Prime active duty family members and retirees don’t need a referral or authorization to get telemental health care.
To Request Telemental Health Services
- East Region: Call Humana Military at 800-444-5445.
- West Region: Call TriWest Healthcare Alliance at 888-TRIWEST (874-9378).
- Overseas: Call International SOS using your country-specific toll-free number.
Are you using TRICARE For Life? Follow Medicare’s guidance on telehealth.
myAuth is replacing DS Logon for milConnect access. Learn more about the myAuth transition.
Attention TRICARE Users: myAuth will roll out in phases. This began with milConnect and ID Card Office Online on May 21. Over time, all DOD applications that use DS Logon will transition to myAuth.
Last Updated 12/20/2024
